Privacy policy

The controller responsible for data processing is:

Matthias Müller

Barschweg 6

76275 Ettlingen

Email: info@mamue-muenzen.de

We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we provide detailed information about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our overriding legitimate interests in the correct presentation of our offer as part of a balancing of interests pursuant to Art. 6(1) sentence 1 lit. f GDPR.

 Hosting

The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

2. Data processing for contract performance and for contacting us

2.1 Data processing for contract performance

For the purpose of performing the contract (including enquiries regarding and handling any warranty and performance disruption claims as well as any statutory update obligations) pursuant to Art. 6(1) sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we require the data to perform the contract and we cannot ship the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete performance of the contract, your data will be restricted for further processing and deleted after expiry of retention periods under tax and commercial law pursuant to Art. 6(1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.2 Customer account

If you have given your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of creating the customer account and storing your data for future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.3 Contacting us

As part of customer communication, we collect personal data to process your enquiries pursuant to Art. 6(1) sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such because in these cases we require the data to process your contact request. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of shipping

For contract performance pursuant to Art. 6(1) sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

4. Data processing for payment processing

In processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who act for us as processors, or to the commissioned credit institutions, or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves contract performance pursuant to Art. 6(1) sentence 1 lit. b GDPR. In some cases, payment service providers collect the data required to process the payment themselves, e.g. on their own website or via technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this respect.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

If necessary, we provide our service providers with additional data which they use, together with the data required to process the payment, as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g. invoicing, handling contested payments, accounting support). Pursuant to Art. 6(1) sentence 1 lit. f GDPR, this serves to safeguard our overriding legitimate interests, within the framework of a balancing of interests, in protecting ourselves against fraud and in efficient payment management.

5. Advertising by email, post

5.1 Email newsletter with subscription

If you subscribe to our newsletter, we use the data required for this purpose or separately provided by you in order to send you our email newsletter on a regular basis on the basis of your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we delete your email address from the list of recipients unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

5.2 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

5.3 Sending review requests by email

If you have given us your explicit consent pursuant to Art. 6(1) sentence 1 lit. a GDPR during or after your order, we use your email address to ask you to submit a review of your order via the review system we use. You may revoke this consent at any time by sending a message to the contact option described in this privacy policy or via a link provided in the review request. After revocation of your consent, we delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

The review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

In the context of sending review requests, we receive information from Trusted Shops about the respective status (e.g. whether the review request was sent and whether it was received). This is carried out pursuant to Art. 6(1) sentence 1 lit. f GDPR to fulfill our legitimate interest in receiving information about review invitations in order to make optimizations if necessary, and to fulfill Trusted Shops' legitimate interest in being able to offer this service.

We and Trusted Shops are jointly responsible for sending review requests and for collecting and displaying review and status information.

Within the framework of the joint responsibility between us and Trusted Shops, please preferably contact Trusted Shops for data protection questions and to assert your rights; you can find their contact options here. Further information on data protection can be found at the following link here. Regardless of this, you can always contact us using the contact option described in this privacy policy. Your request will then, if necessary, be forwarded to the other controller for answering.

5.4 Postal advertising and your right to object

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by letter post. This serves to safeguard our overriding legitimate interests, within the framework of a balancing of interests, in advertising to our customers pursuant to Art. 6(1) sentence 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.
After revocation of your consent, we delete your address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

6. Cookies and other technologies

 General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies). The storage duration can be found in the overview in the cookie settings of your web browser.

Protection of privacy on end devices

When using our online services, we use strictly necessary technologies in order to be able to provide the expressly requested telemedia service. In this respect, storing information on your device or accessing information that is already stored on your device does not require consent.

For functions that are not strictly necessary, the storage of information on your device or access to information that is already stored on your device requires your consent. Please note that if you do not grant consent, parts of the website may not be fully usable. Any consent you may have given remains in place until you adjust or reset the relevant settings on your device.

Subsequent data processing by cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart). This serves to safeguard our overriding legitimate interests, within the framework of a balancing of interests, in an optimized presentation of our offer pursuant to Art. 6(1) sentence 1 lit. f GDPR.

Cookie settings

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies pursuant to Art. 6(1) sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Contact options and your rights

7.1 Your rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to request without undue delay the rectification of inaccurate personal data or completion of your personal data stored by us;
• pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is required
  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise or defense of legal claims;
• pursuant to Art. 18 GDPR, the right to request restriction of processing of your personal data insofar as
  • you contest the accuracy of the data;
  • the processing is unlawful, but you oppose erasure of the data;
  • we no longer need the data, but you need it for the establishment, exercise or defense of legal claims; or
  • you have objected to processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request transmission to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your habitual residence or workplace or our company headquarters for this purpose.

7.2 Contact options

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice (Imprint).